This Privacy Policy explains how SoftPay Global (“we”, “us”) collects, uses, shares and protects personal data when you use our remittance website, application and related services. It covers personal data we collect when you register, complete identity checks, send or receive money, or contact us.
Controller contact: SoftPay Global, Wasl Village, Al Qusais Industrial Area 5, Dubai, United Arab Emirates. Email: support@softpayglobal.com. Data-protection enquiries may be sent to the same address.
This Policy is intended to align with applicable UAE data-protection principles and, where relevant, with other laws that apply to a particular sending or receiving corridor.
Identity and contact data: name, date of birth, nationality, address, email, mobile number, government ID or passport details, and photographs or scans of those documents.
Account and profile data: username, password hashes, business profile (if applicable), KYC status and verification outcomes.
Transaction data: sending and receiving countries and currencies, amounts, fees, exchange rates, source of funds, sending purpose, recipient name and payout details, MTCN/tracking numbers, timestamps and status.
Payment data: payment method, last four digits or tokenised references, and processor status. Full card numbers and CVV are handled by payment processors such as Stripe or other enabled gateways and are not stored on SoftPay Global servers.
Technical data: IP address, device/browser information, approximate location derived from IP, and cookies as described below.
Support data: tickets, messages and call notes.
To create and administer your account and to execute, track and payout money transfers you instruct.
To complete customer due diligence, identity verification, sanctions and PEP screening, transaction monitoring and other AML/CFT obligations.
To detect and prevent fraud, abuse and unauthorised access.
To communicate about transfers, security alerts, service changes and (where permitted) service information.
To comply with law, court orders, partner requirements and requests from competent authorities.
To improve the security, reliability and usability of the Service.
We process personal data because it is necessary to perform a contract with you (providing the remittance), because we have a legal obligation (AML/CFT, record-keeping, sanctions), because we have a legitimate interest in securing the Service and preventing financial crime, and, where required, because you have given consent (for example certain cookies or optional marketing).
We do not sell your personal data. We share it only as needed to operate remittance services:
Payout partners, agents, banks and mobile-money operators in the receiving corridor.
Payment processors that collect your payment (for example Stripe or other gateways you select).
Identity-verification, screening and fraud-prevention providers.
Cloud hosting and IT providers acting on our instructions.
Professional advisers and, where required, regulators, law-enforcement or courts.
A group company or successor if the business is reorganised, subject to equivalent protections.
Remittance is inherently cross-border. Your data may be processed in the United Arab Emirates and in sending or receiving countries, and by partners in those jurisdictions. We take reasonable contractual and technical steps to protect data in transit and at rest.
We retain customer and transaction records for as long as your account is active and thereafter for the period required by AML/CFT and accounting rules (typically at least five years after the end of the business relationship or the date of the transaction, or longer if a transfer, complaint or investigation remains open).
We use access controls, encrypted connections (HTTPS), least-privilege administration and segregated payment processing. No method of transmission or storage is completely secure; we work to reduce risk to a level appropriate for a financial-services application.
Subject to AML and other legal exceptions, you may request access to, correction of, or deletion of your personal data, or object to or restrict certain processing. Contact support@softpayglobal.com. We may need to verify your identity. We may refuse a deletion request where we must keep records for legal or regulatory purposes.
We use cookies and similar technologies that are necessary for login, security and session management, and may use analytics cookies to understand how the site is used. You can control non-essential cookies through your browser settings.
The Service is for persons aged 18 or over. We do not knowingly collect personal data from children for remittance accounts.
We will post updates to this Policy on this page. For privacy questions or complaints, email support@softpayglobal.com. You may also have the right to complain to a data-protection authority in the UAE or in your country of residence.